Shipping & Returns


All orders are processed and dispatched within 48 business hours, depending on what shipping service you have selected. Please note orders are not shipped or delivered on weekends or holidays.

Any order after 2PM is considered next business day. 

Shipping and handling fees apply.

If you receive a defective item, please contact us at Focus Foam with details of the product and the defect. 

Customs fees may apply.



  1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item, please contact us within 15 days of delivery.

      2. All returns will be refunded via Shopify

      3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been damaged, or altered in any way.         

      4. Items with non-returnable marks and free gifts cannot be returned.

      5. We do not accept returned items that have been sent back without proper          return requests        

      6. The returns will be made at your own cost.

      7. Please be sure to double-check your returns before shipping them out.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Customer Service Email :  

 *No physical store temporarily.